Terms & Conditions

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The North Surrey Retail Company Ltd
Trading as PartysBoxed and Chefus36

Company Number: 14206363
VAT Number: 473070306
Registered / Trading Address:
Unit 1 & 2 Bramble Hill Farm
Five Oaks Road
Slinfold
West Sussex
RH13 0RL

Email: hello@partysboxed.co.uk

Last Updated: June 2026

1. About Us

These Terms and Conditions govern the sale of products by The North Surrey Retail Company Ltd, trading as PartysBoxed and Chefus36 ("we", "us", "our").

By placing an order through our website, eBay store, or other online sales channels, you agree to be bound by these Terms and Conditions.

These Terms and Conditions apply to purchases made through our eBay stores, online marketplaces and any future online sales channels operated by The North Surrey Retail Company Ltd.

You must be at least 18 years old and legally capable of entering into a binding contract to place an order with us.

2. Orders

When you place an order, you will receive an order confirmation acknowledging receipt of your order.

A contract between you and us is formed only when we dispatch your order.

We reserve the right to refuse or cancel orders where:

• Products are unavailable.
• Pricing or product information contains an error.
• Payment cannot be authorised.
• Fraudulent or suspicious activity is suspected.

If an order is cancelled after payment has been taken, a full refund will be issued.

3. Product Information

We make every effort to ensure product descriptions, images and specifications are accurate.

• Product colours may vary depending on screen settings.
• Packaging may differ from images shown.
• Some photographs may contain props not included with the product.
• Minor variations may occur between batches or manufacturers.

Product images are for illustrative purposes only.

4. Prices and Payment

All prices are shown in Pounds Sterling (£ GBP).

Prices include VAT where applicable.

We accept payment methods supported by the sales platform used at the time of purchase, including major debit and credit cards, PayPal and digital wallet services where available.

We reserve the right to amend prices at any time. Any price changes will not affect orders already accepted.

5. Delivery

We currently deliver to addresses within the United Kingdom.

Delivery charges and estimated delivery times are displayed during checkout.

Delivery dates are estimates only and are not guaranteed.

6. Changes to Orders

If you need to amend or cancel an order, please contact us as soon as possible at:

hello@partysboxed.co.uk

7. Returns and Refunds

60-Day Returns Policy

In addition to your statutory rights, we offer a 60-day returns period from the date you receive your order.

Returned items should be unused, in resaleable condition and returned with original packaging where possible.

8. Faulty, Damaged or Incorrect Goods

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible at:

hello@partysboxed.co.uk

9. Consumer Rights

Nothing in these Terms excludes or limits any rights you may have under UK consumer protection legislation including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

10. Promotions and Discount Codes

• Only one discount code may be used per order.
• Discount codes cannot be exchanged for cash.
• Refunds will reflect the discounted purchase price paid.
• We reserve the right to withdraw promotions at any time.

11. Product Safety

All products supplied by us are sourced from reputable suppliers and comply with applicable UK product safety requirements.

12. Website Use

All content on this website, including text, images, graphics and branding, is owned by or licensed to us.

13. External Links

Our website may contain links to third-party websites. These links are provided for convenience only.

14. Privacy

We process personal information in accordance with our Privacy Policy and applicable UK data protection laws.

15. Accessibility

We are committed to making our services accessible to all customers.

16. Limitation of Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or any liability that cannot legally be excluded.

17. Changes to These Terms

We may update these Terms and Conditions from time to time.

18. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

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